About the Role
The Operations & Maintenance Coordinator is responsible for managing the full maintenance lifecycle while also supporting day-to-day operational communication for the property management office.
This role ensures efficient coordination of service requests, lease turnovers, vendor management, and inbound phone support for tenants, owners, and vendors. This position is essential for protecting asset value, improving turnaround times, maintaining organized workflows, and delivering an excellent customer experience.
- Hourly Rate: $7-$9/hr
- 40 hours per week
- Monday to Friday from 8:00 a.m. to 5:00 p.m. Mountain Time
Responsibilities
Work Order Management
Receive, review, and assign maintenance requests through the property management system
Ensure all work orders are scheduled, tracked, and completed within service level targets
Maintain accurate and detailed records of maintenance activities
Monitor open work orders and proactively follow up for completion
Vendor Coordination
Dispatch work to approved vendors according to scope and availability
Obtain and compare bids when required
Verify vendor insurance, licensing, and compliance documentation
Monitor vendor performance, timelines, and quality of work
Cost Control & Approvals
Ensure work is completed within pre-approved spending limits
Submit estimates for owner approval when required
Review and code vendor invoices for accuracy and processing
Identify cost-saving opportunities and preventative maintenance needs
Coordinate and communicate lease turnovers, including:
Scheduling maintenance and repairs
Coordinating property cleanings
Tracking timelines to meet rent-ready targets
Preventative Maintenance & Turn Coordination
Assist in managing preventive maintenance schedules
Ensure vacant units meet rent-ready standards within target timeframes
Coordinate with leasing and operations teams to meet move-in deadlines
Office Phone & General Operations Support
Serve as the primary responder for incoming office calls
Assist tenants, owners, and vendors with inquiries and direct them appropriately
Provide guidance on maintenance requests, property processes, and next steps
Escalate urgent or complex matters to the appropriate team member
Deliver a professional and service-focused customer experience on every call
Reporting & KPIs
Track and report key metrics such as:
Average days to complete work orders
Maintenance cost per unit
Vendor turnaround time
Open Vs. Completed work orders
Provide regular status reports to leadership
Requirements
2+ years of maintenance coordination coordination and/or operations experience (preferred)
Experience handling high-volume inbound calls in a professional environment
Strong organizational and multitasking skills
Experience dispatching vendors and managing work orders
Excellent written and verbal English communication skills
Proficiency with property management software and Google Workspace / Microsoft Office.