About the Role
To support U.S.-based operations by managing guest communication, maintaining internal systems, auditing property data, coordinating work orders, and ensuring operational accuracy across all platforms.
This role is administrative-heavy with guest communication responsibilities.
- $7/hr
- 40 hours per week
- 8:30 AM – 5:30 PM EST, Monday–Friday. Occasional weekend or shared after-hours coordination required
Responsibilities
1. Guest & Client Communication
Respond to guest and property inquiries via shared inbox, sms, and phone
Provide clear instructions and support
Ensure all communication is professional and timely
2. CRM & System Management
Maintain and update Salesforce records
Audit and update property rental portals
Maintain internal and external portal updates
Update and audit Breezeway inspections and workflows
Ensure system accuracy across platforms
3. Inspection & Readiness Audits
Review apartment inspection reports
Track incomplete or missing items
Follow up with vendors (cleaning, painting, repairs)
Confirm apartment readiness prior to guest arrival
4. Maintenance & Work Order Management
Document maintenance requests
Track work orders through completion
Provide status updates to internal team
Escalate urgent issues appropriately
5. Utilities & Logistics
Coordinate start/stop of utilities and streaming services
Assist with move-in/move-out logistics tracking
6. After-Hours Coordination (Shared Rotation)
Assist with emergency coordination via third-party answering service
Communicate issues to U.S. team
Ensure proper documentation of incidents
Performance Expectations
Inbox response time within agreed SLA
100% system accuracy in assigned accounts
Proactive issue identification and escalation
Clear daily communication with supervisor
High attention to detail with minimal error rate
Training & Onboarding
Salesforce and Breezeway system training
Cross-department operational overview
1–2 week shadowing period
Ongoing performance feedback and KPI tracking
Requirements
Education & Experience
Bachelor’s degree required.
3–5 years experience in administrative support, hospitality, property management, or customer service.
Experience supporting U.S.-based teams preferred.
Technical Requirements (Required)
Salesforce (working knowledge required)
Internet (VPN secure system)
Two factor Authentication
Google Workspace (Gmail, Docs, Sheets)
Excel proficiency
Task management platforms (CRM, mobile apps)
Breezeway or property management software experience preferred
*Mac environment familiarity preferred, but not required.
Core Competencies
Excellent written and verbal English communication
Strong attention to detail
Highly organized and process-oriented
Ability to manage high-volume inbox communication
Strong follow-through and task ownership
Comfortable managing multiple systems simultaneously
Professional phone presence
Open to feedback and performance tracking
About Our Partner Company
Global-Hives is partnering with a U.S.-based client to support the recruitment of a Guest Services & Operations Coordinator. The client is a corporate housing provider delivering flexible, furnished housing.
Solutions for business travelers, relocating professionals, and corporate clients.
We operate in a fast-paced, hospitality-driven environment that requires precision,
responsiveness, and strong systems management.
Our Passion: Delivering Experiences that Inspire
Our Niche: Flexible Furnished Housing Solutions
Our Speech: The 5 core values of our crew
- Deliver a Great Experience
- Show COMPASSion
- Make the Team Better
- Have Fun
- Be All In