About the Role
We are seeking an Entry-Level IT Support Technician with foundational certifications such as CompTIA A+, CompTIA Network+, and CompTIA Security+.
This role is fully remote and will provide help desk and technical support to our diverse client base. The ideal candidate is detail-oriented, customer-focused, eager to learn, and comfortable working independently in a remote environment.
- Hourly rate: $12-$14/hr depending on the candidate’s experience, certifications, and English proficiency.
- 40 hours per week
- Monday to Friday from 8:00 a.m. to 5:00 p.m. Mountain Time, with a 1-hour unpaid lunch break.
Growth Opportunity:
This position is ideal for someone looking to build a long-term career in IT. We provide mentorship, exposure to real-world MSP operations, and opportunities to grow into Tier 2 support, cybersecurity, or project engineering roles.
Responsibilities
Provide Tier 1 help desk support via email, chat and remote tools (maybe phone)
Troubleshoot Windows / Mac desktop and laptop issues. (90% Windows and only about 10% Mac) Printer issues
Support Microsoft 365 environments (user accounts, licensing, basic troubleshooting)
Configure and troubleshoot basic networking issues (routers, switches, firewalls)
Deploy and support endpoint protection solutions
Assist with onboarding/offboarding users
Document tickets thoroughly and accurately in our PSA system
Escalate complex issues to senior engineers when appropriate
Follow security, best practices and company SOPs
Requirements
Required Qualifications
CompTIA A+ certification
CompTIA Network+ certification
Basic understanding of TCP/IP, DNS, DHCP
Familiarity with Windows 10/11 and Microsoft 365
Strong communication and customer service skills
Ability to manage multiple tickets and prioritize tasks
Reliable high-speed internet connection and professional home workspace
Preferred Qualifications
CompTIA Security+ certification
Experience in an MSP environment (internship or entry-level role) – Not necessary but would be an advantage.
Basic understanding of:
Active Directory
Azure / Entra ID
Backup and disaster recovery concepts
Endpoint Detection & Response (EDR) tools
Familiarity with RMM tools
What We’re Looking For
Self-motivated and dependable
Comfortable working remotely with minimal supervision
Coachable and open to feedback
Strong problem-solving mindset
Professional communication skills
About Our Partner Company
Global-Hives is partnering with RhodeTec, a U.S.-based Managed Services Provider (MSP).
RhodeTec is a growing Managed Services Provider (MSP) delivering proactive IT support, cybersecurity, and cloud solutions to small and mid-sized businesses. Our focus is reliability, security, and excellent client service. We are looking for a motivated, entry-level IT professional who wants to grow in a fast-paced MSP environment.